Reservation Confirmation Regulations I. Reservation Regulations 1.All service requests from Customers/Partners must be sent to Glamour through the request form on the Website https://www.glamourhotel.vn, via email, or in writing before the Customer checks in. Glamour will confirm reservations/services via the registered email of the Customer. 2. Accommodation regulations: The maximum number of Guests per Hotel […]
Payment Regulations Currently, Glamour accepts domestic payments from Vietnamese banks or international cards such as Visa, Master, JCB, Amex, CUP. Payment Policy Guests are required to pay 100% of the estimated total revenue 14 days prior to check-in unless other agreements have been made. The hotel reserves the right to cancel all services if the […]
GENERAL REGULATIONS 1. INTRODUCTION The following regulations have been issued by the Da Nang Branch of Sunplus Logistics Co., Ltd. (Glamour Hotel) to ensure safety, stability, and protection of the interests of customers. These regulations will be strictly enforced by the entire management and staff of Glamour Hotel. Glamour desires that customers enjoy the amenities, […]
GENERAL TERMS AND CONDITIONS These General Terms and Conditions (“GTC”) apply to Guests and Partners using or booking services at the Glamour Hotel and other brands owned, managed, and/or operated by Glamour in the future (“Hotel”). Guest/Partner and Glamour are individually referred to as “Party” and collectively as “Parties.” Guest/Partner agrees and acknowledges that by […]
COMPLAINT RESOLUTION POLICY Measures and mechanisms for resolving disputes and complaints on the website: Self-negotiation Legal authority involvement Other forms Glamour is responsible for resolving customer complaints related to products/services provided by Glamour on the website www.glamourhotel.vn. Glamour will receive and handle complaints arising after receiving notification from customers regarding transactions for purchasing products/services on […]
Privacy Policy Before making a reservation or using our services, you are required to agree to our Personal Information Protection Policy. To ensure the safety and protection of your personal information, please read and agree to the privacy policies outlined below: 1. Purpose of Collecting Personal Information We only collect customers’ personal information for the […]
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