Privacy Policy

Before making a reservation or using our services, you are required to agree to our Personal Information Protection Policy. To ensure the safety and protection of your personal information, please read and agree to the privacy policies outlined below:

1. Purpose of Collecting Personal Information

We only collect customers’ personal information for the following purposes:

• Identity Verification: We may request personal information such as your name, address, phone number, and email address to verify your identity and ensure accuracy during transactions and service provision.
• Order Processing: We collect personal information such as shipping addresses and payment information to process customers’ orders.
• Improving Customer Experience: Personal information is used to provide better services to customers, including customer support, product consultation, and providing related information.
• Personalized Experience: We may use personal information to customize and personalize your shopping experience on our website, including providing product information, offers, or suitable suggestions.

2. Scope of Information Use

We are committed to protecting customers’ personal information and only use the information within the necessary scope to provide services and meet customer requests. Customers’ personal information is not shared, disclosed, or sold to any third party without the explicit consent of the customer, except when required by law or when necessary to protect our rights, property, or security or that of our customers.

We maintain appropriate security measures to ensure the safety of customers’ personal information and comply with applicable data protection regulations.

3. Individuals or Organizations with Access to Information

We are committed to not sharing, selling, or disclosing customers’ personal information to any third party except in the following cases:

• Service Partners: We may share personal information with service partners who support us in providing products and services to customers. These partners are required to comply with information security regulations and may only use personal information for specified purposes.
• Legal Compliance: We may disclose personal information when required by law enforcement agencies to comply with regulations, legal processes, or our rights.

4. Information Retention Period

We will retain customers’ personal information for the duration that customers use our services and as necessary to fulfill the purposes for which the information was collected. Once no longer needed, we will delete or anonymize customers’ personal information.

5. Information on the Entity Collecting and Managing Personal Information

If you have any questions or need support regarding the collection and processing of customer-related information, please contact us directly via the provided phone number or email:

• Company Name: Sunplus Logistics Co., Ltd. Da Nang Branch (Glamour Hotel)
• Address: 269 Tran Hung Dao, An Hai Bac Ward, Son Tra District, Da Nang City, Vietnam
• Phone Number: 02363 988889
• Email: info@glamourhotel.vn

6. Personal Data Management

Customers have the right to access and edit their personal information by logging into their personal account on the website or contacting us via the provided contact information.